Returns & Exchanges

At Perpetual Time, we stand behind the craftsmanship of our timepieces and offer a 30-day window for returns or exchanges on all unworn items in their original packaging. We aim to ensure your complete satisfaction with every investment you make in your personal style.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully place the timepiece in its original luxury box, ensuring all protective films, tags, and warranty cards are included to qualify for a full refund.

• 3.
  Ship Your Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our horologists verify the condition of the returned item, your refund or exchange will be processed within 5-7 business days.